Terms of Service

1. Acceptance of Terms

By accessing or using Anito Connect ("Service"), operated by Daloy Tech Solutions, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Anito Connect is an AI-powered customer engagement platform that connects to your business channels (Facebook Messenger, website chat widget, and more) and automatically handles customer inquiries, bookings, and sales using a knowledge base you configure. The Service includes automated booking management, product catalog and order management, lead tracking, conversation analytics, voice message transcription, marketing automation, transactional SMS notifications (e.g. booking confirmations and payment reminders), team member accounts with per-module permissions, and AI configuration tools. It uses the Meta (Facebook) Graph API, Google Gemini, OpenAI, PayMongo, Semaphore, and Supabase infrastructure. By enabling SMS features you confirm you have the right to have transactional messages sent to the customer phone numbers collected through your conversations.

3. Eligibility

You must be at least 18 years old and authorized to manage the business you connect to the Service. If you connect a Facebook Page, you must be a legal administrator of that Page. By using Anito Connect, you represent that you have the authority to manage the businesses and channels you link to the platform.

4. Facebook Platform Compliance

You agree to use the Service in accordance with the Meta Platform Terms and Meta Advertising Policies. You must not use the Service to send spam, misleading content, or violate the rights of any third party. We honour data-deletion requests received through Meta on your customers' behalf as required by Section 3(d)(i) of the Meta Platform Terms: when such a request arrives for someone who has messaged your Page, their conversation history and related records are deleted from your workspace automatically, and any booking or order of theirs is anonymised — the amount, date and status stay in your records, their identity does not. You cannot opt out of this, and neither can we; it is the condition on which the Facebook integration operates.

5. Acceptable Use

You agree NOT to use Anito Connect to:

• Send unsolicited messages, spam, or phishing content
• Violate any applicable law or regulation
• Impersonate any person or entity
• Infringe on any intellectual property rights
• Attempt to reverse-engineer or circumvent the platform
• Misrepresent pricing, availability, or business information through the AI
• Use the booking system to create fraudulent or misleading appointments
• Abuse the manual dashboard reply tools to send promotional marketing blasts to customers outside of the allowed Facebook messaging windows

6. AI-Generated Replies

Anito Connect uses AI to generate automated replies. You acknowledge that AI responses may occasionally be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing your AI configuration (including personality, guardrails, and knowledge base) and for all communications sent through your connected channels.

7. Bookings and Scheduling

The booking engine facilitates appointment scheduling between you and your customers. Anito Connect is not a party to any booking agreement. You are responsible for honoring confirmed appointments and managing cancellations. We are not liable for missed bookings, scheduling conflicts, or customer disputes arising from automated booking.

8. E-Commerce and Orders

Product catalog and order management features are provided as tools to facilitate sales. Anito Connect is not a party to any sale transaction. You are responsible for product accuracy, fulfillment, refunds, and compliance with applicable consumer protection laws.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge and agree that authorized Anito Connect administrators may occasionally access your account via secure impersonation tools strictly for the purposes of troubleshooting, debugging, and resolving support issues. All such access is logged and audited.

10. Subscription, Billing, and Refunds

Certain features require a paid subscription. Pricing is listed on our Pricing page. Payments are processed by PayMongo, a third-party payment processor; we do not store your full card or e-wallet credentials ourselves. We reserve the right to change pricing with 30 days notice, and failure to pay may result in service restriction or suspension. REFUNDS: subscription plans are eligible for a full refund if requested within 7 days of the payment date; add-on top-ups are non-refundable once purchased, because the added allowance is credited to your account immediately; and duplicate or erroneous charges are always refunded regardless of the window. Approved refunds are returned to your original payment method through PayMongo, after which your account reverts to the Free plan with your data preserved. Our full Refund Policy is available at anitoconnect.com/refund-policy. Refunds between your business and your own customers (for bookings or orders you take through the Service) are your responsibility, as described in Section 8.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may also delete your account at any time through the dashboard, which immediately pauses your AI and disconnects all your channels. Your data is then retained for 30 days before permanent deletion; you may contact us at support@daloytechsolutions.com to request expedited deletion within that window.

12. Disclaimer of Warranties

The Service is provided "as is" without warranty of any kind. Daloy Tech Solutions makes no guarantees regarding uptime, accuracy of AI responses, booking availability, or fitness for a particular purpose.

13. Limitation of Liability

To the maximum extent permitted by law, Daloy Tech Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the Service, including but not limited to lost revenue from missed bookings or incorrect AI responses.

14. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Team Members

You may invite staff to your workspace and assign them per-module permissions. You are responsible for the actions your team members take through the Service and for promptly revoking access when it is no longer appropriate. Team members must also comply with these Terms.

16. Facebook Page Administrators Invited by a Customer

A customer may ask the administrator of a Facebook Page that the customer does not personally control to connect that Page to the customer's Anito Connect business ("Invite Facebook owner"). The invitation is a single-use link that expires after seven days and can be cancelled by the customer. By continuing through the link and completing Facebook's permission dialog, the Page administrator confirms that they are authorised to connect the Page on behalf of that business, accepts these Terms and our Privacy Policy for that limited purpose, and understands that the customer who sent the invitation controls the assistant, its replies and its settings. Connecting creates no Anito Connect account for the Page administrator, and nothing on their personal Facebook profile is read or posted. The Page administrator may withdraw the connection at any time from Facebook → Settings → Business Integrations, and the customer may disconnect it from their dashboard; either action stops the assistant on that Page.

17. Collections (Dues, Rent, Installments and Other Amounts Owed to You)

Collections lets you keep accounts for the people who pay you regularly, send them reminders and payment notices, and receive the screenshots of their payments. You add your payers' names, mobile numbers, email addresses, addresses or unit references and what they owe, and you confirm that you have the right to hold that information and to contact those people about what they owe you. The amounts, schedules, late fees and terms on each account are yours alone. Anito Connect is not a party to what a payer owes you, is not a collection agency, and never holds, receives or transfers the money: payers pay into your own GCash, Maya or bank account, and a payment counts only once you confirm it yourself. What a payer receives from us is a payment acknowledgement, not an official receipt; issuing official receipts and meeting your tax obligations remain your responsibility. We send your notices in your business's name, by text, email or chat, only to the payer on the account; in Messenger nothing is sent outside the 24 hours that follow the payer's own last message, as Meta's rules require. A payer is shown an account only in a chat linked to it: through their personal link, a one-time code sent to the mobile number or email address on the account, or your own approval. Texts sent on our SMS account count against the texts your plan includes and any you buy, as shown on our Pricing page. If you lend money or extend credit, you are responsible for following the rules that apply to you, including the Securities and Exchange Commission's rules against unfair debt collection practices (no threats, insults, shaming, or telling other people about a debt): the Service does not check your interest, fees or wording against the law, and you should have your own lawyer review them.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

19. Contact