Refund Policy

Last updated: July 24, 2026

This Refund Policy explains when and how you can get a refund for payments you make to Anito Connect, operated by Daloy Tech Solutions — including subscription plans (Starter, Pro, Business) and add-on top-ups. It forms part of, and should be read together with, our Terms of Service. It does not govern refunds between your business and your own customers — those are set by your business (see Section 7 below).

1. Subscription Plans — 7-Day Refund

You may request a full refund of a subscription plan payment (Starter, Pro, or Business) within 7 days of the date of that payment. Approved refunds are returned in full to your original payment method. Once a refund is issued, your account reverts to the Free plan — your knowledge base, AI personality, contacts, and settings are all preserved, so you can upgrade again anytime. After the 7-day window, subscription payments are non-refundable. Plans are purchased as a 30-day access period and do not auto-renew; if you do not purchase again, the plan simply expires at the end of its period.

2. Add-On Top-Ups — Non-Refundable

Add-on purchases (such as extra reply or conversation top-ups) are non-refundable once purchased. This is because the additional allowance is credited to your account immediately and becomes available for use right away. Please make sure you need the top-up before buying it.

3. Billing Errors and Duplicate Charges

If you were charged in error, charged more than once for the same purchase, or charged an incorrect amount, you are always entitled to a correcting refund — regardless of the 7-day window and regardless of product type. Contact us with the details and we will resolve it promptly.

4. How Refunds Are Issued

Refunds are processed through PayMongo, our third-party payment processor, back to the original payment method used for the purchase (card, GCash, Maya, or GrabPay). After we issue a refund, it typically takes 5–10 business days to appear on your statement or wallet, depending on your bank or e-wallet provider. We do not charge any fee to process a refund.

5. What Happens to Your Account

When a subscription refund is issued, your account is automatically reverted to the Free plan and paid-tier features are disabled. Your data — knowledge base, AI configuration, contacts, bookings, orders, and history — is retained, so nothing is lost if you choose to subscribe again later.

6. How to Request a Refund

Email support@daloytechsolutions.com from (or clearly referencing) your account email address, and include the approximate date and amount of the payment. We aim to respond within 2 business days. Eligible refunds are issued back to your original payment method as described above.

7. Refunds for Your Own Customers

This policy covers payments YOU make to Anito Connect for the platform itself. If you use Anito Connect to take bookings, downpayments, or orders from your own customers, refunds for those transactions are governed by YOUR business’s cancellation and refund policy, which you configure in your dashboard. Anito Connect never holds those customer funds (your customers pay you directly), and we do not process those refunds on your behalf — your dashboard simply helps you track and document them.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes take effect when posted on this page with an updated date. The version of this policy in effect at the time of your payment applies to that payment.

9. Contact